Privacy Policy
Effective Date: July 7, 2020 | Last Updated: July 7, 2026
1. Overview
This Privacy Policy explains how Twelfth House Wellness, LLC ("we," "us," "our") collects, uses, and protects information gathered through our website at [https://www.12housewellness.com/] (the "Site"). It applies to website visitors generally. It does not apply to Protected Health Information (PHI) created or received in the course of providing clinical services — that information is governed by our HIPAA Notice of Privacy Practices, provided separately to clients, and by applicable Oklahoma and Oregon confidentiality law.
2. Information We Collect
We may collect the following categories of information through the Site:
● Contact information you voluntarily submit (e.g., name, email, phone number) via a contact or intake-inquiry form
● Content of messages you send us through the Site's contact form
● Technical and usage data collected automatically (e.g., IP address, browser type, device type, pages visited, referring site) via cookies or similar technologies
● Information you provide if you schedule an appointment through our third-party scheduling or client-portal platform [name], which has its own privacy policy
We do not knowingly collect sensitive clinical information (such as diagnoses, treatment notes, or details about your mental health history) through general website contact forms, and we ask that you avoid including such details in non-secure communications.
3. How We Use Information
We do not collect personally identifying information about you when you visit our site unless you voluntarily provide it. When you do, we use it to respond to inquiries and schedule consultations, operate, maintain, and improve the Site, send administrative communications (e.g., confirming a form submission), and comply with legal obligations and protect the rights, safety, and property of the Practice and others.
We do not sell your personal information, and we will not transfer it to unaffiliated third parties without your approval at the time of collection. We also do not use website contact-form information for marketing without your separate consent.
We may disclose information when legally compelled to do so — that is, when we believe in good faith that the law requires it or that disclosure is necessary to protect our legal rights.
4. Cookies and Analytics
The Site may use cookies or similar tracking technologies, including analytics tools such as [Google Analytics & Meta Pixel], to understand how visitors use the Site. These tools may collect information such as pages visited and time spent on the Site. You can control cookies through your browser settings; disabling cookies may affect Site functionality.
5. Third-Party Service Providers
We use third-party vendors to help operate our practice and Site, which may include a website host, a client portal / practice-management platform [Simple Practice & Quenza LLC], a scheduling tool, and email service providers. These vendors may process information on our behalf and are contractually or otherwise required to safeguard it appropriately. Vendors that may handle PHI are engaged under a Business Associate Agreement (BAA) as required by HIPAA.
6. Telehealth Considerations
Where clinical services are provided via telehealth to clients located in Oklahoma or Oregon, session content is transmitted through a HIPAA-compliant platform separate from this Site. General website analytics described above do not capture the content of therapy sessions.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Site. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
Information submitted through general website contact forms is retained only as long as reasonably necessary to respond to your inquiry, unless you become a client, in which case retention is governed by clinical record-keeping requirements under Oklahoma and Oregon law and our Notice of Privacy Practices.
9. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through general website forms. If we provide services to minors, information related to those clinical services is handled under separate informed consent and applicable minor-consent law, not through general Site forms.
10. Your Choices and Rights
You may decline to submit information through Site forms, in which case we may be unable to respond to your inquiry. You may request that we delete non-clinical contact information you've submitted by contacting us using the information below. This does not affect records we are legally required to retain as part of a clinical relationship.
11. Out-of-State and Out-of-Country Visitors
This Site is intended primarily for visitors in the United States, particularly Oklahoma and Oregon. We do not represent that the Site or its practices comply with the laws of every jurisdiction.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision. Material changes will be reflected on this page.
13. Contact Us
If you have any questions regarding this policy, or your dealings with our website, please contact us here: sarah@12housewellness.com
Twelfth House Wellness, LLC | 616 NW 21st Street Suite 107, Oklahoma City, OK 73103 | admin@12housewellnes..com | 405-999-7525